Faq Asked Questions

Store FAQ

  • What is this store’s return and exchange policy?

    Yes, We accept returns for sizing issues only. We will try our best to satisfy all our customers. If for any reason you are not satisfy, you may return the item to us under the original condition within 3 days of receipt for a refund or an exchange. Before return the item, please contact us for the detailed return exchange instruction. We will refund you after receiving the returned items. Buyer will pay for the shipping cost for returning the items. Return Policy Must be unopened items. All items must be unworn and unwashed. All items must have all tags, must attached. All items marked “Complete” cannot be returned. All footwear returns must include the original shoe-box in its original condition, without postal labels. All swimwear returns must have hygiene liners still intact. Returns Policy Goods must be unworn, unwashed and kept folded in original condition and packaging. Goods must be returned within 7 days from the date of receipt. We suggest that you send item back with tracking as we take no responsibility for lost goods. It is customers responsibility to ensure items get returned promptly and safely to us. Customers are responsible for paying for return shipping and no postage paid will be refunded from original purchase. No postage paid is refundable therefore this will be deducted from the total refunded. As soon as we receive your goods we will refund you and advise you immediately. Thanks so much.

  • We ship worldwide.

    We ship to Over 200 Countries Worldwide…

  • How long will it take to receive my order?

    Shipping methods we offer with major international shipping companies like FedEx , DHL, Aramex, UPS, EMS and China Post Air Mail etc. Total Delivery Time = Processing Time + Shipping Time normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. and shipping time normally will according different shipping methods: FedEx: 3-7 business days,with tracking number Aramex: 4-8 business days,with tracking number DHL: 3-7 business days,with tracking number UPS :8-12 business days,with tracking number (only available in US) EMS : 15-20 business days,with tracking number e Packet : 8-15 business days,with tracking number (only available in US) China Post Air Mail : 19 -35 business days China Post Air Mail with tracking number : 19 -35 business days Note: Packages shipped via Mail service to Latin America, Europe, Africa, Australia possible delayed over 45 to 65 days as long distance,pls kind understand. Customers from Russia choosing China Post Air Mail without items limits spends 50 days on shipping. 1.Sometimes packages will be delayed 3-5 business days shipping time during the special Holidays in China. 2.Philippines,Russia,Brazil,Ukraine,Nigeria,Vietnam,Portugal ect,we suggest to ship by standard shipping (China Post Air Mail),because of those country charge high tariffs by expedited shipping (FedEx). 3.If you have any idea about your item value to help you with the tariff when shipping by FedEx,please contact us in time.Otherwise,we will write the real value for you. The shipping cost do not include the tax and duty, we are not responsible for tax and duty.

    .ORDERING & PAYMENT POLICY

    Applicable sales tax will be added to all purchases shipping if you’re country is on Canada,us,europe,uk. We accept Visa, MasterCard, Visa Card and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. SIZE & MEASUREMENT CHARTS Please see our Size Guide in each item description for general information on sizing. If you have a specific questions about the fit of an item or measurement guidelines, please contact our customer care department. 

  • ADDING ITEMS TO YOUR CART

    When viewing an item on the product detail page, you may add an item to your cart by simply selecting your size, color and specifying quantity needed. Then, to add the item to your cart, you will simply click the “Add To Cart” button. Placing an Order After you have added an item to your cart, you will be prompted to review your cart. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.

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